Step 0 — Subscribe to WhatsApp ($20/month)
You must activate a WhatsApp subscription before connecting any number.
WiBiz uses the WhatsApp Business Platform (via Meta) to send and receive messages. This requires an active subscription at $20/month. Complete this step before choosing a setup method below.
- In your WiBiz dashboard, go to Settings → WhatsApp.
- You will see the subscription page shown below — review what's included.
- Click the blue "PAY $20 & SUBSCRIBE" button to activate your WhatsApp access.
- Once payment is confirmed, return to this page and proceed with one of the setup methods below.
Important: The $20/month charge is separate from your WiBiz plan. It covers your access to the WhatsApp Business Platform. You will be billed monthly and can cancel anytime from Settings.
Once subscribed, your WhatsApp access is active. Scroll down and choose your setup method to connect your number.
Connect Your Existing WhatsApp Business App
Keep using your app alongside WiBiz (Coexistence)
Unsupported Countries: The Coexistence feature is not available for phone numbers from Nigeria or South Africa.
- Go to Settings in the left-hand menu.
- Select WhatsApp.
- Click Connect your WhatsApp.
WhatsApp > Connect your WhatsApp" style="max-width:100%;height:auto;" />Follow the on-screen instructions to begin the registration process.
Click Continue to proceed with the connection.
- Click Connect a WhatsApp Business App.
- Tap Next.
- Enter your WhatsApp Business phone number.
- Tap Next.
Check your WhatsApp Business Account details and fix anything that looks wrong before moving on.
Import contacts and up to six months of chat history from the WhatsApp Business App into WiBiz.
Before this step:
- Update your WhatsApp Business App to the latest version.
- Check for a message from the official Facebook Business account and scan the QR code when it appears.
Scan the QR code to complete the connection. You can keep using your WhatsApp Business App alongside WiBiz after this.
Your contacts and chat history will be synced into WiBiz.
Your WhatsApp Business App is now connected to WiBiz.
- Check all entered details carefully.
- Click Confirm.
- Click Finish to complete the setup.
Notes:
- Template messages cannot be sent from the WhatsApp Business App. They must be sent through WiBiz.
- Your WhatsApp profile is managed from the WhatsApp Business App, not WiBiz.
- Only one phone number is allowed under Coexistence.
Connect a New WhatsApp Business Number
Starting fresh with a new number
- Go to Settings in the left-hand menu.
- Select WhatsApp.
- Click Create a new WhatsApp business account.
- Click Continue with Facebook.
- Log in with the Facebook account linked to your business.
Tap Continue to start the setup process.
- Fill in all required business information.
- Select Create WhatsApp Business Account.
- Click Next.
Enter the phone number you want to connect. Make sure it is active and you can receive a verification code on it.
- Enter the one-time password sent to you by SMS or voice call.
- Click Next.
- Check all entered details carefully.
- Click Confirm.
Your WhatsApp Business Account is now connected and ready to use.
Migrate from an Existing Provider
Switch from another Business Solution Provider (BSP)
- Go to Settings in the left-hand menu.
- Select WhatsApp.
- Click Migrating from an existing BSP (Business Solution Provider).
Tap Continue to start the migration process.
Choose the business assets you want to migrate. Make sure you select the correct WhatsApp Business Account and related assets.
- Fill in all required business information.
- Click Next.
- Enter the phone number you want to migrate.
- Make sure it is active and you can receive a verification code on it.
- Click Next.
Click Next to receive your verification code and confirm the number.
- Enter the one-time password sent to you by SMS or voice call.
- Click Next.
- Check all entered details carefully.
- Click Confirm to finish the migration.
Your WhatsApp Account has been migrated and is ready to use.
