Connect Your Existing WhatsApp Business App
Keep using your app alongside WiBiz (Coexistence)
Unsupported Countries: The Coexistence feature is not available for phone numbers from Nigeria or South Africa.
- Go to Settings in the left-hand menu.
- Select WhatsApp.
- Click Connect your WhatsApp.
Click Continue to begin the registration process with your Facebook Business account.
Click Continue to proceed with connecting your account to LeadConnector.
- Click Connect a WhatsApp Business App.
- Tap Next.
- Enter your WhatsApp Business phone number.
- Tap Next.
Check your WhatsApp Business Account details and fix anything that looks wrong before moving on.
Import contacts and up to six months of chat history from the WhatsApp Business App into WiBiz.
Before this step:
- Update your WhatsApp Business App to the latest version.
- Check for a message from the official Facebook Business account and scan the QR code when it appears.
On your phone, tap the Scan QR code link from the Facebook Business message, then scan the QR code shown on screen.
Choose whether to share your chat history. Your contacts and conversations will be synced into WiBiz.
Your WhatsApp Business App is now connected to WiBiz via LeadConnector.
- Check all entered details carefully.
- Click Confirm.
- Click Finish to complete the setup.
Notes:
- Template messages cannot be sent from the WhatsApp Business App. They must be sent through WiBiz.
- Your WhatsApp profile is managed from the WhatsApp Business App, not WiBiz.
- Only one phone number is allowed under Coexistence.
Connect a New WhatsApp Business Number
Starting fresh with a new number
- Go to Settings in the left-hand menu.
- Select WhatsApp.
- Click Create a new WhatsApp business account.
- Click Continue on the Facebook login prompt.
- Log in with the Facebook account linked to your business.
Tap Continue to start the setup process.
- Select your Business portfolio.
- Select Create a WhatsApp Business account.
- Click Next.
Enter the phone number you want to connect. Choose SMS or phone call verification, then click Next.
- Enter the one-time password sent to you by SMS or voice call.
- Click Next.
- Check all entered details carefully.
- Click Confirm.
- Click Finish.
Your WhatsApp Business Account is now connected and ready to use.
Migrate from an Existing Provider
Switch from another Business Solution Provider (BSP)
- Go to Settings in the left-hand menu.
- Select WhatsApp.
- Click Migrating from an existing BSP (Business Solution Provider).
Tap Continue to start the migration process.
Choose the business assets you want to migrate and select the correct WhatsApp Business Account.
- Fill in all required business information including name, category, country and timezone.
- Click Next.
- Enter the phone number you want to migrate.
- Enter your WhatsApp business display name.
- Choose your verification method (Text message or Phone call).
- Click Next.
Important: If your number is registered to an existing WhatsApp Business account on another BSP, moving it will disconnect it from that provider. Once registration is complete, you won't be able to send or receive messages from your previous account.
- Enter the one-time password sent to you by SMS or voice call.
- Click Next.
- Check all entered details carefully.
- Click Confirm to finish the migration.
- Click Finish.
Your WhatsApp Account has been successfully migrated and is ready to use.