Support Center

Troubleshooting Guide:
Connecting Your Domain

Common DNS errors when connecting your domain to WiBiz. Click any section to see the fix.

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This guide covers the most common errors when connecting your domain to WiBiz. Each section covers one specific issue. Expand it and follow the steps to fix it.
5 Issues Covered
1
Multiple A Record Conflict DNS
Your domain points to more than one IP address
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What is an A Record? An A record links your domain name to a server's IP address. If multiple A records exist pointing to different IPs, the system does not know which server to use and your connection will break.
How to fix it
  1. Log in to your domain registrar (e.g., GoDaddy, Namecheap, Cloudflare).
  2. Open the DNS settings for your domain.
  3. Look for A records with the host set to @ or yourdomain.com.
  4. Delete any A records mapping your root domain or subdomains (e.g., www) to an IP address.
  5. Save your changes and wait 1 to 2 minutes.
  6. Reconnect your domain inside WiBiz.
ℹ️

Note: @ is shorthand for your root domain. If your domain is mybusiness.com, then @ means mybusiness.com.

2
AAAA Record Conflict DNS
An IPv6 record is interfering with your domain connection
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What is an AAAA Record? An AAAA record works like an A record but uses IPv6, a newer internet addressing format. WiBiz only supports IPv4, so any AAAA record on your domain will cause a conflict.
How to fix it
  1. Log in to your domain registrar's DNS panel.
  2. Find any record labeled AAAA or IPv6.
  3. Delete the AAAA record.
  4. Save changes and wait 1 to 2 minutes.
  5. Reconnect your domain inside WiBiz.
⚠️

Cloudflare users: Even with the proxy ON (orange cloud icon), DNS lookup tools may still show an AAAA record. This could be a display artifact from how Cloudflare handles proxied traffic, or a real record you added manually.

Always check inside your Cloudflare dashboard under DNS Records. If an AAAA record exists there, delete it before retrying.

3
CAA Record Conflict SSL
Your domain is blocking SSL certificate issuance
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What is a CAA Record? A CAA (Certificate Authority Authorization) record controls which providers can issue SSL certificates for your domain. If WiBiz's required certificate authority is not on the approved list, it cannot secure your domain with HTTPS.
Option A - Recommended for most users
  1. Log in to your domain registrar's DNS panel.
  2. Find the record labeled CAA.
  3. Delete the CAA record entirely.
  4. Save and wait 1 to 2 minutes.
  5. Reconnect your domain inside WiBiz.
Option B - Advanced: keep the record, add authorization

If you need to keep your CAA record for security reasons, add the following value to authorize WiBiz:

✅

Add pki.goog as an allowed issuer in your existing CAA record. This lets WiBiz issue an SSL certificate without removing your other restrictions.

4
DNS Records Do Not Match DNS
Your DNS settings do not align with WiBiz requirements
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This error can come from conflicting records, incorrect settings, or your domain pointing to another service.

Step 1 - Check your DNS records
  1. Use a free tool like DNS Checker to view your current DNS propagation status.
  2. Compare your records to the DNS values shown inside your WiBiz dashboard.
Step 2 - Fix any conflicts
  1. Records match: wait for propagation. Changes can take up to 48 hours to apply globally.
  2. Records conflict: fix the wrong entries.
    • A record required: remove extra A records.
    • CNAME record required: remove conflicting A or AAAA records first.
Step 3 - Reconnect your domain
  1. Save all changes and wait 1 to 2 minutes.
  2. Go back to WiBiz and reconnect or verify your domain.
⚠️

GoDaddy users: Make sure your domain is not parked. A parked domain is held by GoDaddy and cannot connect to any external service.

To check: Log in, go to My Products, click Domains, then Manage DNS, and confirm it is not parked. Follow GoDaddy's instructions to unpark it before retrying.

5
Domain Already Connected Elsewhere
This domain is linked to a different account
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This happens when your domain is already linked to another WiBiz account or sub-account. Only one account can hold a domain connection at a time.

ℹ️

Contact the WiBiz support team at hello@wibiz.ai to have the domain released from the existing account. Once released, you can reconnect it.

Additional Notes

⏱️
Propagation Time - DNS changes can take 24 to 48 hours to apply globally, though most take effect within minutes. If the issue continues right after making changes, wait a bit and check again.
🔍
Verify with a DNS Tool - Use DNS Checker to confirm propagation before reconnecting your domain inside WiBiz.
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Clear Your Browser Cache - Open incognito mode or clear your cache to avoid seeing outdated DNS data after making changes.