Your Complete Customer Operations Platform
End-to-end automation for service businesses. 130+ capabilities. Zero development required.
What It Is: WiBiz is an end-to-end customer conversation and operations platform that automates inquiries, bookings, payments, follow-ups, and retention across every channel your customers use—WhatsApp, Instagram, email, voice, SMS, and web chat.
Unlike basic chatbots or CRMs, WiBiz is a complete system: multi-channel AI workforce + booking engine + payment processor + marketing automation + support ticketing + reputation management + compliance framework—pre-configured for your industry and ready in 2 working days.
Who It's For
Service businesses that need to:
- Respond instantly across all channels (24/7)
- Convert inquiries to bookings automatically
- Eliminate manual admin overhead
- Scale operations without hiring
The Problem We Solve
- Slow response times (inquiries unanswered for hours)
- Missed opportunities (DMs buried across platforms)
- Manual chaos (staff overwhelmed by repetitive questions)
- Poor follow-up (leads go cold)
Industries We've Configured
Restaurants
Gyms
Spas
Clinics
Real Estate
Tutoring
Agencies
Private Clubs
Events
Retail
Yacht Charters
130+
Discrete Capabilities
2 Days
To Full Deployment
No development required. No integrations to configure. This is what you get, day one.
Messaging Channels
- WhatsApp Business API (dedicated number, template approvals managed)
- Instagram Direct Messages (unified inbox, auto-routing)
- Facebook Messenger (page integration, multi-page support)
- SMS (dedicated sending number, two-way conversations)
- Email (dedicated sending domain with SPF/DKIM/DMARC)
- Web Chat (embeddable widget, custom branding)
- AI Voice Calls (inbound + outbound, natural conversations)
Deliverability & Compliance
- Dedicated sending domain provisioning + DNS configuration
- WhatsApp template submission + approval workflow
- Channel fallback logic (WhatsApp fails → SMS → Email)
- Quiet hours enforcement (11pm-8am protection)
- Opt-in/opt-out management (PDPA, CAN-SPAM, TCPA)
- Consent logging with timestamp + IP evidence
- Do-Not-Contact registry enforcement
Conversation Management
- Unified inbox (all channels in one view)
- Smart routing (round-robin, territory, skill-based, VIP)
- Team assignment + handoff protocols
- Internal notes + conversation summaries
- Conversation tagging + custom fields
- AI confidence scoring (flags uncertain responses)
Landing Pages & Forms
- Drag-and-drop page builder (no coding)
- Mobile-responsive templates by industry
- Lead magnet delivery automation (PDFs, guides)
- Multi-step forms with conditional logic
- Quote request forms with instant qualification
- Embedded calendars for direct booking
Call Tracking & Voice Intelligence
- Dedicated tracking numbers by campaign/source
- Call recording + transcription + sentiment
- Missed-call text-back (auto-SMS if unanswered)
- Voicemail drop (pre-recorded delivery)
- Call disposition tagging (qualified, callback)
Attribution & Analytics
- UTM parameter tracking (campaign, source, medium)
- First-touch + last-touch attribution models
- Referral code tracking (partner/influencer)
- Conversion funnel visualization
- Revenue attribution by source
- Cost-per-acquisition calculation
Calendar Operations
- Multi-calendar sync (Google, Outlook, Apple)
- Multi-staff scheduling (round-robin, territory, expertise)
- Service menu config (duration, buffer, prep time)
- Capacity constraints (max bookings per day/hour)
- Availability rules (staff hours, holidays)
- Time zone detection + conversion
Booking Flow Automation
- Real-time availability display
- Instant booking confirmation (multi-channel)
- Pre-appointment reminders (24hr + 2hr)
- Preparation instructions delivery
- One-click reschedule links
- Cancellation automation + waitlist
- No-show management & recovery
Payment Processing
- Payment link generation (Stripe, Square, PayPal)
- Deposits + partial payments (% upfront)
- Subscription billing (monthly/annual)
- Payment plan automation (installments)
- Invoice generation + PDF delivery
- Receipt automation (email + SMS)
Revenue Protection
- Failed payment recovery (dunning sequences)
- Refund/cancellation automation
- Chargeback documentation (logs, timestamps)
- Tax calculation (GST, VAT, sales tax)
- Revenue recognition tracking
Pricing Management
- Service catalog with pricing tiers
- Dynamic pricing (peak hours, season)
- Discount codes + promo campaigns
- Package deals + upsell triggers
- Member vs. non-member pricing
Ticketing & Case Management
- Support pipeline (separate from sales)
- SLA tracking (first response, resolution)
- Priority levels (urgent, high, normal, low)
- Escalation rules (VIP keywords, emergencies)
- Resolution tagging (solved, workaround)
Knowledge Base Operations
- Multi-source KB ingestion (docs, PDFs, FAQs)
- Version control + rollback
- "Unknown answer" capture workflow
- Confidence scoring + human review flags
- Update approval workflow
Safety & Compliance
- Prohibited claims enforcement (no medical/legal advice)
- Compliance disclaimers (auto-appended)
- Escalation triggers (symptoms, emergencies)
- Human handoff protocols for sensitive topics
Pipeline Management
- Sales pipeline (lead → qualified → booked → paid)
- Onboarding pipeline (new customer setup)
- Support pipeline (issue → resolved)
- Retention pipeline (renewal, win-back)
Health Scoring & Outreach
- Customer health score (engagement, sentiment)
- Churn risk identification
- Win-back campaigns (automated re-engagement)
- Milestone celebrations (birthdays, anniversaries)
Review & Reputation
- Post-service review requests
- Google review automation
- Sentiment detection (flag negative feedback)
- Review response templates
- Reputation dashboard (trends, volume)
Loyalty & Rewards
- Points/credits tracking
- Tier-based benefits (bronze, silver, gold)
- Referral reward automation
- Birthday/anniversary offers
Broadcast Campaigns
- Multi-channel broadcasts (SMS, email, WhatsApp)
- Audience segmentation (location, tags, behavior)
- Scheduled sends + recurring campaigns
- A/B testing (subject lines, CTAs, offers)
- Link tracking + conversion attribution
Automated Sequences
- Welcome series (onboarding)
- Abandoned booking recovery
- Post-purchase follow-up
- Re-engagement campaigns
- Event reminders
Campaign Templates
- Pre-built sequences for 10+ industries
- Seasonal campaign calendars
- Offer page templates
- Ad creative guidelines (Meta, Google, TikTok)
Access Control
- Role-based access (owner, manager, staff)
- Granular permissions (billing, exports, KB edits)
- Team member onboarding workflows
- Activity audit trail (who changed what, when)
Collaboration
- Internal notes on conversations
- @mentions for team collaboration
- Handoff summaries (AI → human)
- Shift scheduling + on-call routing
Data Governance
- Automated backup (daily, 30-day retention)
- Data export on demand (CSV, JSON)
- Account recovery protocols
- GDPR/PDPA deletion workflow
Operational Dashboards
- Conversation volume (by channel, hour, day)
- Response time metrics (avg, median, 95th %)
- Resolution rate (AI vs. human)
- Booking conversion funnel
- No-show rate tracking
Revenue & Team
- Revenue by source (campaign, channel)
- Lifetime value by segment
- MRR tracking
- Agent performance metrics
- CSAT/NPS scoring
Pre-Wired Integrations
- Google Business Profile
- Meta Pixel (conversion tracking)
- Google Analytics 4
- Stripe / Square / PayPal
- Google / Outlook / Apple Calendar
Extensibility
- Webhooks for custom workflows
- Zapier / Make (Integromat) triggers
- API access for advanced use
- Custom field creation (no code)
Transparent Pricing
No hidden fees. No per-user charges. No usage overages.
| Plan |
Best For |
Monthly |
Setup |
Key Features |
| SMB Lite |
Getting started |
$199 |
$499 |
1 channel, 500 conversations, templates |
| SMB Standard |
Growing businesses |
$299 |
$999 |
2 channels, 1,500 conversations, CRM, payments |
| SMB Pro |
Full automation |
$499 |
$1,500-$2,500 |
3+ channels, 3k-5k conversations, AI voice, priority |
What's Included in Setup (2 Working Days)
- Dedicated phone provisioning (WhatsApp + SMS)
- Sending domain configuration (email deliverability)
- Channel connection (IG, FB, calendar, CRM)
- Industry-specific knowledge base
- AI training on your services & pricing
- Workflow configuration (booking, payments)
- Team onboarding + permissions
- Testing + quality assurance
- Go-live support
Why WiBiz vs. Alternatives
Multi-channel (5+ channels)
✗ Single only
✗ Duct-taped
✓ Unified
Payment processing
✗
✓ Separate tool
✓ Built-in
Calendar integration
✗
✓ Limited
✓ Multi-staff, rules
Voice calls
✗
✗
✓ AI voice
Compliance framework
✗
✗
✓ PDPA/GDPR ready
Setup time
Weeks DIY
Months
✓ 2 days managed
Monthly cost
$50-200
$200-500
✓ $199-499
How It Works
1
Complete Onboarding Form (30-45 min)
Tell us your industry, connect your tools (calendar, payment processor), define automation rules, and provide your service catalog + pricing.
2
We Configure Your System (2 working days)
We set up channels, train your AI workforce, configure workflows, and test with real scenarios from your business.
3
Go Live
WiBiz handles inquiries, bookings, and follow-ups while you track everything from one dashboard. Optimize weekly based on analytics.
Real Impact by Industry
Restaurants
• 80% of reservation inquiries automated
• No-shows drop 40% with reminders
• Staff only handle special requests
Gyms
• Captures inquiries 24/7
• Qualifies leads before staff contact
• Books 3x more trial sessions
Real Estate
• Routes inquiries to right agent instantly
• Nurtures cold leads until ready
• Never loses commission to slow response
Clinics
• Automates appointment scheduling
• Handles insurance questions
• Staff focuses on patient care
Next Steps
Option 1: Scorecard
Take the 2-minute Business Productivity Scorecard to see exactly how much revenue you're losing.
→ start.wibiz.ai/#scorecard_form
Option 2: Watch Demo
Watch a walkthrough video for your industry to see WiBiz in action.
→ start.wibiz.ai/#tutorial-hub
Option 3: Start Now
Pick your plan and complete onboarding—no sales calls required.
→ start.wibiz.ai/#pricing
Questions?
Email: hello@wibiz.ai | Website: start.wibiz.ai
WiBiz – Automate conversations. Capture more revenue. Never miss a lead.